Terms & Conditions
Overview
Last updated: December 2025
By accessing or purchasing from Train A Child Ideas Ltd, you agree to the following Terms and Conditions. Please read them carefully before using our website or purchasing any products.
1. About Train A Child Ideas Ltd
Train A Child Ideas Ltd provides emotional wellbeing resources for children, parents, carers, educators, and organisations. Our products include digital resources and physical wellbeing tools designed to support children’s emotional development in age-appropriate and ethical ways.
We do not provide therapy, diagnosis, or clinical mental health treatment.
2. Products & Delivery
Digital Products
Delivered instantly via download and/or email
No physical item will be shipped
Physical Products
Shipped to the address provided at checkout
Delivery times are estimates and may vary by location
Customers are responsible for providing accurate shipping information
3. Refunds & Returns Policy
Digital Products
Due to the nature of instant access, all digital products are non-refundable and non-returnable once downloaded or accessed.
If you experience a technical issue accessing your files, please contact info@trainachild.com and we will assist you.
Physical Products
We accept returns on physical products within 30 days of delivery, subject to the conditions below.
Eligibility for Returns
To be eligible for a return:
The item must be unused and in its original condition
The item must be returned in original packaging
Proof of purchase is required
Non-Returnable Physical Items
For hygiene, safety, and wellbeing reasons, the following items are non-returnable:
Gift cards
Downloadable products
Items intended for personal or intimate use
Items marked as final sale
Return Process
Do not send items back to the manufacturer
Contact info@trainachild.com before returning any item
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect
Refund Approval
Once your return is received and inspected:
You will be notified by email of approval or rejection
Approved refunds will be issued to the original payment method within a reasonable processing period
4. Late or Missing Refunds
If you have not received an approved refund:
Check your bank account
Contact your credit card provider
Contact your bank
If the issue remains unresolved, please contact info@trainachild.com.
5. Sale Items
Only regularly priced physical products are eligible for refund
Sale or discounted items are non-refundable
6. Gift Cards
Gift cards are non-refundable
Gift cards cannot be exchanged for cash
Lost or stolen gift cards cannot be replaced
7. Licensing & Use of Content
Digital and printed resources are licensed for personal, educational, or organisational use as stated at the point of purchase.
Unauthorised sharing, reproduction, or commercial use is prohibited.
8. Faith-Based & Universal Resources
Some products integrate Christian faith; others are universal and secular. All products are clearly labelled. Purchasers are responsible for selecting products appropriate for their setting.
9. Wellbeing & Educational Disclaimer
Our resources support emotional wellbeing and self-regulation but are not a substitute for professional mental health care. If a child requires additional support, we encourage seeking guidance from a qualified professional.
10. Pricing & Currency
All prices are listed in Canadian Dollars (CAD) unless otherwise stated. Prices may change without notice.
11. Changes to These Terms
We reserve the right to update these Terms & Conditions at any time. Continued use of the website constitutes acceptance of the updated terms.
12. Contact Information
For support, returns, or enquiries, contact:
